Like everyone else we do have some Terms of Service, the ‘nitty gritty’. Please do read them before you purchase and get in touch with us if there’s anything you’re concerned about. None of our Terms of Service affect your statutory rights.
These Terms of Service apply to all sales via our website.
1. PRODUCT SPECIFICATION:
Most if not all of our products for sale are genuine Vintage items and will be clearly described as such. It is likely their condition will reflect their age and any significant wear, markings, etc. will be highlighted. Vintage condition is not considered damage or faulty. If you want more details on any product please contact us before purchasing. By buying from Jay & Co, you agree to accept the products as they are photographed and described. Once the product has been delivered, Jay & Co cannot be held responsible for any deterioration or damage through usage, by the recipient. Please contact us before ordering, if you have any questions related to any product.
We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site.
All of the furniture we sell is vintage. In some cases this furniture can be up to 60 years old so please do bear in mind that it will show signs of usage and will not be in brand new condition. To us this is the charm of vintage furniture - beautiful design classics. We do carry out light and sympathetic restoration on any pieces which we feel require it and any notable wear or damage will be pointed out.
When putting items on painted and varnished surfaces we advise that you use coasters to protect the paint; whilst the surfaces have been treated with many layers of paint, varnish and oil, we can not guarantee that accessories, crockery and cookware won’t damage the finish.
All of our upholstered furniture has been stripped, rebuilt with new foam/wadding, interlined and then recovered with brand new upholstery weight fabric by a highly trained professional upholsterer. All upholstered items comply with the fire retardant regulations.
We provide approximate dimensions of furniture but access for delivery to your room of choice is your responsibility. If you need more information on particular items please contact us and we will help as much as possible.
All prices exclude delivery.
Jay & Co accepts payment via PayPal. If you don’t have a PayPal account you can also use all major credit cards, via PayPal. We’ve chosen to do it this way to offer you the highest level of protection when making a purchase. PayPal deliver one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, they've learned a thing or two about keeping your information safe.
Safeguarding your financial and personal information is one of PayPal’s most important priorities. That's why they automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.
If you want to know the techy stuff…they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). They store your personal information and ensure it's heavily guarded both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet.
All items, large or small can be collected from us in Wolverhampton. Alternatively we will arrange delivery anywhere in the UK through one of our couriers, and will quote prior to purchase if you email us your postcode and details of which item you are interested in.
If you are unable to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.
If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value.
Delivery and postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote. Any customs or import charges levied on overseas deliveries are the responsibility of the recipient.
6. RETURNS AND REFUNDS:
We will accept returns of all items except those made-to-order or Vintage. Please inform us within 48 hours of delivery that you wish to return an item. They must be returned within 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days. Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.
We make every effort to show every product as accurately as possible but due to limitations and differences between monitors there may be slight colour differences to those displayed.
We endeavour to ensure the accuracy of our website however it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible.
We are entitled to refuse any order placed by you.
Any material downloaded or obtained from our website is done so entirely at your own risk.
Our Terms of Service do not affect your statutory rights.
8. PROP HIRE:
Payment is required in advance of hire. We take no responsibility for any damage incurred whilst in your possession and all products should be returned in their original condition. Should damages or loss occur, we will expect full payment for the item.
Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply, when accessing or ordering from the Jay & Co website.
In the unlikely event, that there is an error in the cost of the goods that you have ordered, we will contact you as soon as possible, but shall be under no obligation to fulfil an order for a product that was shown with an incorrect price.
If you have ordered and paid for a product, where the cost shown on our website is incorrect, for any reason, we will email you to advise that we have not accepted your order and that it has been cancelled and we will make a full refund to the same account that the funds were originally taken from. You will be advised of the correct cost of the product and are able to re-order it, if you wish to do so, as a new transaction.
If you receive goods that are either damaged or defective, or not what you ordered, you must notify us within 48 hours of receiving the order and we will then arrange to refund the costs of the goods and any shipping costs, once returned and received back to Jay & Co, unless we inform you that the return is not necessary. This does not affect your statutory rights.
We do not accept any liability for any errors and/or omissions contained on our website and reserve the right to change information, prices and descriptions of products listed, at any time and without notice.
We strive to give the most accurate information we can, relating to dimensions, condition and provenance or age of the product, but can give no guarantee as to the accuracy of this information. Many of the pieces we sell are vintage and show age related wear, consistent with their age and use.
We have provided the most accurate representations of each product for sale on the website, though due to a number of varying factors, such as internet browsers etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product itself.
We will not be liable to you or any third party by our withdrawing any product from this site, whether or not that product has been sold.
Jay & Co cannot be held responsible or liable for your use of any websites that are accessible from this website, as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Jay & Co.
We cannot be held responsible for any delay in the delivery of your order.
Woodworm / Woodboring Beetle / Common Furniture Beetle – our vintage pieces of wooden furniture may have evidence of old woodworm. At Jay & Co, we treat anything that may, or may not, have evidence of worm, however it is impossible to be 100% certain that this treatment is totally effective and we take no responsibility for any damage caused to furniture supplied, or to surrounding furniture or building materials.
Jay & Co shall not be liable to you by reason of any representation, or implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs or other claims for compensation whatsoever, which arise out of, or in connection with the use of the Jay & Co website, the sale of their products or their use of resale by you.
Unless required to by law, your details will never be passed to a third party for any reason. We will only use your information for the purpose of fulfilling orders placed by you and adding you to our email list to advise you of future introductions, special offers etc.
On placing an order, you will be added to our email list, though should you not wish to receive mailings, please contact us and your name will be removed.
11. COPYRIGHT & TRADEMARK:
All the content on the Jay & Co’s website, which includes photographs, logos, pictures, copy and any other materials, represent the copyright or registered trademark of Jay & Co. The reproduction, modification, copying, circulation or incorporation of any content on the Jay & Co website is forbidden, with the exception of copying, printing or downloading material for the sole purpose of using the website in good faith or for non-commercial reasons.
Jay & Co, Grand Post House, Wolverhampton, WV1 1HA.